Cancellation Policy

1. Confirmed vs. Unconfirmed Appointments

A booking request submitted through our checkout flow is not a confirmed appointment until a member of our dispatch team has reached out to confirm your date, time, and clinician assignment. Unconfirmed requests may be cancelled at any time without a fee.

2. 24-Hour Cancellation Notice

Once your appointment is confirmed, we require at least 24 hours' notice to cancel or reschedule without a fee. Cancellations made within 24 hours of a confirmed appointment are subject to a $100 cancellation fee — equal to the nurse travel fee.

3. Late Cancellations & Missed Appointments

Cancellations made within 2 hours of a confirmed appointment, or missed appointments where our clinician arrives and you are not available, are non-refundable and will be charged in full, including the travel fee.

4. Travel Fee

The $100 travel fee applied at checkout covers the cost of dispatching a licensed nurse to your location and is non-refundable once your appointment is confirmed, regardless of the outcome of the visit.

5. Membership Cancellations

Members enrolled in a recurring plan (such as The Surge Protocol) may cancel their membership at any time by contacting us at least 48 hours before their next billing date. We do not issue refunds for treatments already rendered under an active membership.

6. How to Cancel or Reschedule

To cancel or reschedule a booking, reply to your confirmation email or contact us at support@SurgIV.com. Please provide as much notice as possible so we can accommodate your request.